TM Concrete ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

When you request a free estimate, contact us, or call our phone numbers, we may collect:

• Contact information: name, phone number, email address, ZIP code, and street address (for the on-site estimate).
• Project details: type of concrete repair, description of damage, photos you choose to send.
• Communications: records of calls, texts, and emails between us and you.
• Website data: IP address, device and browser type, pages visited, and how you arrived (via Google Ads, organic search, referral, etc.) — collected automatically through standard analytics tools.

How We Use Your Information

• Scheduling and providing the concrete repair services you request.
• Sending you estimates, invoices, and project updates.
• Responding to inquiries by phone, text, or email.
• Improving our website, services, and customer experience.
• Complying with legal obligations.

SMS / Text Messaging

If you opt in to receive text messages from TM Concrete (via the form on this site or by directly contacting us), we will use your phone number to send service-related messages such as estimate confirmations, appointment reminders, and project updates. We may also send occasional marketing messages if you give separate consent.

Cookies & Tracking

Our website uses cookies and similar technologies to operate the site, remember your preferences, and measure ad performance. We use Google Ads and Google Analytics to understand which marketing channels send us qualified leads. You can disable cookies in your browser settings; some site features may not work as expected if you do.

How We Share Information

We do not sell your personal information. We only share it with:

• Service providers who help us run the business (e.g., our CRM, payment processors, email and SMS providers) — and only as needed to deliver the service.
• Legal authorities when required by law or to protect our rights and safety.

Data Retention

We retain your information as long as it's needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your records at any time using the contact details below.

Your Rights

You have the right to access, correct, or delete personal information we hold about you. You can also opt out of marketing communications. Contact us using the information below to exercise these rights.

Data Security

We take reasonable steps to protect your personal information against loss, unauthorized access, and misuse. No method of transmission or storage is 100% secure, but we use industry-standard safeguards.

Children's Privacy

Our services are not directed at children under 13, and we do not knowingly collect information from anyone under 13.

Changes to This Policy

We may update this policy from time to time. The "Effective Date" at the top reflects the most recent version. Continued use of our services after changes are posted means you accept the updated policy.

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